Frequently Asked Questions
Find Your Answers Here
How do I start counseling?
You can call our main line and leave a confidential voicemail or contact us by email. You can be assigned to first available or request a particular therapist. Your therapist will then be in touch to schedule the intake with you. Please bring your insurance card if you plan to use insurance.
In your first session, your therapist will gather information about the problem you are experiencing and about relevant personal history. Each therapist has their own approach, but we are all committed to providing quality, effective services and treating you with the dignity and care you deserve as a fellow child of God.
You are welcome to print and bring in relevant forms for intake to save time in the first session. Forms can be found here:
Consent for treatment (adults)
Consent for treatment (minor)
Couples intake packet for those seeking marital / couples counseling
Child intake packet for services for children
Release of Information (Needed if you would like us to coordinate treatment with a doctor, emergency contact, etc)
What are your fees?
The standard session cost is $90/hour. If you have insurance (see accepted insurances below), we can bill your insurance company for services. Please be aware that your insurance may not cover the cost of services, particularly if you have a high deductible plan. We can check with insurance companies on a case-by-case basis once we meet with you.
We can accept credit/debit card, check or money order, or cash.
If you do not have insurance or do not want to use insurance (e.g., you have a very high deductible), we also have a sliding fee scale available (see below). You will work out your fee per session with your counselor during your first session and will sign a "Covenant Agreement" indicating your commitment to pay the agreed amount of the sliding fee scale. Please keep them informed about changes in income.
We do not want finances to be a barrier to receiving mental health care, so please reach out and we will work with you!
What insurances do you accept?
We are approved to accept most major insurance providers (including but not limited to: Aetna, Anthem, Medical Mutual, MedBen, Medicare, Tricare, United HealthCare). However, be aware that not every counselor is paneled with every insurance company. Please include your insurance company name when you contact us if you intend to use insurance. It will also be beneficial to you if you are aware of your deductible and / or copay when you begin services.
We are not approved to accept Medicaid. We can use our sliding fee scale for those who have Medicaid insurance.
What is your sliding fee scale?
It is our intention to offer quality Christian care to persons in all financial situations. As a ministry of the First Christian Church, we receive some donations and in-kind support from the church and individuals, but the majority of our operating income must come from those clients that we serve.
Family income is based upon the individuals living in the home as parents/significant others and children. Other household members’ income is not considered. Family income is based upon gross income (pre-tax and other deductions). Fees range from $10-$90 depending on household size and income.
Here is a link to our sliding fee scale and covenant agreement