Frequently Asked Questions
Find Your Answers Here
How do I start counseling?
You can call our main line and leave a confidential voicemail or contact us by email. You can be assigned to first available or request a particular therapist. Your therapist will then be in touch to schedule the intake with you. You will have the option to electronically sign intake documents and fill in information prior to your appointment through our client portal using Simple Practice. If you are not able to do so online, this information can be filled in during your intake session. Please bring your insurance card if you plan to use insurance.
In your first session, your therapist will gather information about the problem you are experiencing and about relevant personal history. Each therapist has their own approach, but we are all committed to providing quality, effective services and treating you with the dignity and care you deserve as a fellow child of God.
What are your fees?
The standard session cost is $110/hour. If you have insurance (see accepted insurances below), we can bill your insurance company for services. Please be aware that your insurance may not cover the cost of services, particularly if you have a high deductible plan. We can check with insurance companies on a case-by-case basis once we meet with you.
We can accept credit/debit card, check or money order, or cash.
If you do not have insurance or do not want to use insurance (e.g., you have a very high deductible), we also have a sliding fee scale available (see below). You will work out your fee per session with your counselor during your first session and will sign a "Covenant Agreement" indicating your commitment to pay the agreed amount of the sliding fee scale. Please keep them informed about changes in income.
We do not want finances to be a barrier to receiving mental health care, so please reach out and we will work with you!
Good Faith Estimate Notice
Notice to clients and prospective clients:
Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.
What insurances do you accept?
We are approved to accept most major insurance providers (including but not limited to: Aetna, Anthem, Medical Mutual, MedBen, Medicare, Tricare, United HealthCare). However, be aware that not every counselor is paneled with every insurance company. Please include your insurance company name when you contact us if you intend to use insurance. It will also be beneficial to you if you are aware of your deductible and / or copay when you begin services.
We are not approved to accept Medicaid. We can use our sliding fee scale for those who have Medicaid insurance.
What is your sliding fee scale?
It is our intention to offer quality Christian care to persons in all financial situations. As a ministry of the First Christian Church, we receive some donations and in-kind support from the church and individuals, but the majority of our operating income must come from those clients that we serve.
Family income is based upon the individuals living in the home as parents/significant others and children. Other household members’ income is not considered. Family income is based upon gross income (pre-tax and other deductions). Fees range from $10-$110 depending on household size and income.
Here is a link to our sliding fee scale and covenant agreement